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Customer Question and Answer
Q: How to confirm whether this product fits my car or not?
A: If not sure about the fitment, please contact and send us your car pictures, we will check fitment for you.
Q: When can I receive the package after payment?
A: It will take 5~10 working days to do inspection & packing & arranging shipment.
China post delivery time 20~30 working days.
EMS/DPD delivery time 15~20 working days.
DHL/Fedex/TNT/UPS delivery time 5~15 working days.
Q: Is the installation accessories included In the package? How to install?
A: 3M tape or screws are packed in the package as necessary, some parts just need 3M, some parts need screws, they will be sent as per the situation.
We have installation instruction based on different parts, pleas refer to description.
Q: What should I do if I am not satisfied the goods?
A: 1) After receiving the goods, if you are not satisfied, you could contact our service girl for the return details.
2) If it is scratched little during shipping, we have repair instructions for you or returning back.
3) If it is damaged during shipping, we will make the full refund or exchange a new one for you.
All of our products will be double checked and packed before shipping, some parts are also packed by plywood case in order to protect the products well, if the goods are still damaged during shipping by rude shipping company, please kindly inform us timely, we will help you solving every problem.
Q: What should I do if I receive a product which I can not fit on my car?
A: If you can not fix the product on your car, please kindly inform us timely, and send us the details of the installation pictures, as well as your car pictures, we have professional technical engineer to help you.
Q:How much tax we need to pay?
A: In European countries: All the items need import duty and VAT. Item less than 150 euro, Aliexprsess will charge VAT when making order; item
over 150 euro, if DPD no tax, if other shipping way you need to pay import duty and VAT when clearing customs.
Some other countries (USA, AU, CA etc.) : Aliexpress will charge VAT when making order.
Feedback:
1. Your feedback is very important to us and all buyers. Please take a few seconds to leave a great feedback if you are satisfied with our product and service.
2. Please contact us before leaving neutral(3 stars) or negative(1-2 stars) feedback. We will try our best to solve the problem and leave you a happy shopping here. Thank you
!
Your order of 100$ or more gets free standard delivery.
- Standard delivered 4-5 Business Days
- Express delivered 2-4 Business Days
Orders are processed and delivered Monday-Friday (excluding public holidays)
eMarket members enjoy free returns.
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